On behalf of our client, a prominent Saudi group establishing support offices in Jordan, Brain Catch is seeking an IT Help Desk professional to provide reliable technical support to users across the Jordan and Saudi operations.
Key Responsibilities
- Provide first-line technical support through onsite and remote channels.
- Troubleshoot hardware, software, connectivity and printer issues.
- Configure computers, applications and user accounts.
- Support Microsoft 365 and common business applications.
- Log, track and resolve support tickets, escalating issues when required.
- Maintain IT asset records and technical documentation.
Requirements
- Diploma or bachelor’s degree in IT, Computer Science or a related field.
- 2+ years of IT support experience.
- Good knowledge of Windows, Microsoft 365 and basic networking.
- Strong troubleshooting and customer service skills.
- Relevant IT certifications are an advantage.
- Good command of Arabic and English.
